Shoes must be returned in their original condition, in their original product packaging, within 60 days of delivery. A flat fee of $7 will be deducted from your refund for the use of our pre-paid shipping label. However, if we’ve made an error in our shipment, or if your item is faulty/ damaged, you will not be charged. Shipping fees will not be refunded, unless your item is faulty/damaged.

International Shipping

Shoes must be returned in their original condition, in their original product packaging, within 60 days of delivery. A flat fee of $7 will be deducted from your refund for the use of our pre-paid shipping label. However, if we’ve made an error in our shipment, or if your item is faulty/ damaged, you will not be charged. Shipping fees will not be refunded, unless your item is faulty/damaged.

APO, FPO and DPO Returns

Shoes must be returned in their original condition, in their original product packaging, within 60 days of delivery. A flat fee of $7 will be deducted from your refund for the use of our pre-paid shipping label. However, if we’ve made an error in our shipment, or if your item is faulty/ damaged, you will not be charged. Shipping fees will not be refunded, unless your item is faulty/damaged.

Terms of Use

We encourage you to review the following terms & conditions whenever you use our website.

Welcome to the White Mountain Footwear Group website, whitemountainshoes.com. This website is provided as a service to our customers. Please review the following terms and conditions of use which govern your use of this website. Your use of this website constitutes your agreement to our Terms of Use. All users of this website agree that access to and use of this website are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this website.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The White Mountain Footwear Group.
The collective work includes works that are licensed to The White Mountain Footwear Group. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order via The White Mountain Footwear Group or purchasing The White Mountain Footwear Group products.
Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The White Mountain Footwear Group. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of The White Mountain Footwear Group used in the site are trademarks or registered trademarks of The White Mountain Footwear Group.

Typographical Errors

The White Mountain Footwear Group reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The White Mountain Footwear Group shall issue a credit to your credit card account in the amount of the incorrect price.

Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process.
These terms and conditions, or any part of them, may be terminated by The White Mountain Footwear Group without notice at any time, for any reason.
The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

The White Mountain Footwear Group may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The White Mountain Footwear Group.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The White Mountain Footwear Group or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law

Participation Disclaimer

The White Mountain Footwear Group reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The White Mountain Footwear Group in its sole discretion.

Third-Party Links

The White Mountain Footwear Group seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Returns

Easy, Low Cost Returns (within 60 days of delivery)

Use this text to answer questions in as much detail as possible for your customers.

Shoes must be returned in their original condition, in their original product packaging, within 60 days of delivery.
A flat fee of $7 will be deducted from your refund for the use of our pre-paid shipping label. However, if we’ve made an error in our shipment, or if your item is faulty/ damaged, you will not be charged.
Shipping fees will not be refunded, unless your item is faulty/damaged.

Shoes must be returned in their original condition, in their original product packaging, within 60 days of delivery.
A flat fee of $7 will be deducted from your refund for the use of our pre-paid shipping label. However, if we’ve made an error in our shipment, or if your item is faulty/ damaged, you will not be charged.
Shipping fees will not be refunded, unless your item is faulty/damaged.

Shoes must be returned in their original condition, in their original product packaging, within 60 days of delivery.
A flat fee of $7 will be deducted from your refund for the use of our pre-paid shipping label. However, if we’ve made an error in our shipment, or if your item is faulty/ damaged, you will not be charged.
Shipping fees will not be refunded, unless your item is faulty/damaged.

Shoes must be returned in their original condition, in their original product packaging, within 60 days of delivery.
A flat fee of $7 will be deducted from your refund for the use of our pre-paid shipping label. However, if we’ve made an error in our shipment, or if your item is faulty/ damaged, you will not be charged.
Shipping fees will not be refunded, unless your item is faulty/damaged.

Shoes must be returned in their original condition, in their original product packaging, within 60 days of delivery.
A flat fee of $7 will be deducted from your refund for the use of our pre-paid shipping label. However, if we’ve made an error in our shipment, or if your item is faulty/ damaged, you will not be charged.
Shipping fees will not be refunded, unless your item is faulty/damaged.